Privacy Policy

Lovora Scents is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website, place an order, or interact with our services.

1. Information Collection

  • Personal Information: We may collect information such as your name, email address, phone number, billing and shipping address, order details, payment information, and communication preferences when you place an order, contact us, or interact with our website.
  • Non-Personal Information: We may also collect non-personal information, such as browser type, device information, website activity, pages visited, and general browsing behavior. This information helps us understand how customers use our website and improve their shopping experience.

2. Use of Information

We may use the information we collect for the following purposes:

  • Processing Orders: To process, confirm, pack, ship, and deliver your orders.
  • Customer Communication: To respond to inquiries, provide customer support, confirm orders, provide delivery updates, and communicate regarding your purchases.
  • Promotional Communication: Where permitted and where you have provided appropriate consent, we may use your contact information to send promotional offers, new product announcements, and other marketing communications.
  • Improving Our Services: To analyze website usage, customer preferences, product performance, and other information to improve our website, products, and services.

3. Information Protection

  • Data Security: Lovora Scents takes reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
  • We may use appropriate technical and organizational safeguards, including secure systems, access controls, and other security measures provided by our service providers.
  • Data Retention: We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide our services, resolve disputes, maintain business records, or comply with applicable legal requirements.

4. Cookies

  • What Are Cookies: Cookies are small data files stored on your device that help websites remember preferences and understand how visitors interact with the website.
  • How We Use Cookies: Lovora Scents may use cookies and similar technologies to help operate our website, remember preferences, analyze website performance, understand visitor behavior, and support relevant advertising.
  • Managing Cookies: You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

5. Disclosure of Information to Outside Parties

  • Third-Party Service Providers: We may share necessary information with trusted third-party service providers who help us operate our business, such as payment processors, courier and delivery companies, website and hosting providers, analytics services, advertising platforms, and customer-support services.
  • Such information is shared only when reasonably necessary for providing the relevant service or operating our business.
  • Legal Compliance: We may disclose information where required by applicable law, legal proceedings, governmental requests, or where reasonably necessary to protect the rights, property, security, or safety of Lovora Scents, our customers, or others.

6. Third-Party Links

  • Our website may contain links to third-party websites, services, or platforms.
  • Lovora Scents is not responsible for the privacy practices, security, or content of third-party websites.
  • We encourage you to review the privacy policies of any third-party websites you visit through links on our website.

7. Online Privacy Policy Only

This Privacy Policy primarily applies to information collected through our website and online services. Additional privacy practices may apply to information collected through other channels, such as customer service communications, courier services, or other business interactions.

8. Consent

By using our website, submitting information, or placing an order, you acknowledge and consent to the collection and use of information as described in this Privacy Policy, subject to applicable law.

Where consent is specifically required for certain communications or processing activities, we will seek that consent as required.

9. Changes to Our Privacy Policy

  • Updates: Lovora Scents may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
  • Effective Date: Any changes will become effective when the updated policy is posted on our website, unless otherwise stated.
  • We encourage customers to review this page periodically to stay informed about how we handle personal information.

10. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please contact Lovora Scents:

Phone: +92 319 0777968
Email: lovorascents@gmail.com

We value your trust and are committed to protecting your privacy while providing you with a secure and convenient shopping experience.