Refund Policy

We’re truly sorry if your recent purchase didn’t meet your expectations, and we’re here to make it right. At Lovora Scents, customer satisfaction is at the heart of what we do, and we aim to ensure a smooth and convenient return and refund process.

1. Refund Eligibility

  • Return Window: Items must be returned within 14 days from the date of delivery.
  • For a return or exchange to be processed, the product must be largely unused, retaining at least 90% of its original content.

2. Quick and Efficient Refund Process

  • Once we receive and inspect the returned item, a refund will be processed within 3–5 business days, provided the item meets our return requirements.
  • Refunds will be issued back to the original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

3. Exchange Process

  • If you would prefer an exchange, please contact the Lovora Scents Customer Support Team. Exchanges can only be made for items of equal or lesser value.
  • The exchange item will be shipped after we receive and verify the original product.

4. Shipping Costs

  • Original shipping charges are non-refundable.
  • The customer is responsible for return or exchange shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item.

5. Convenient Return Shipping Options

  • Customers may choose their preferred shipping provider when returning an item.
  • We recommend using a trackable shipping service to ensure the returned package reaches us safely.
  • Easy Return Label: For Rs. 500, Lovora Scents can provide a return label. The Rs. 500 return-label fee will be deducted from your refund.
  • Self-Managed Return: Customers may also send the item back themselves using their preferred courier service. In this case, no return-label fee will be deducted from the refund.
  • Items that do not meet our return conditions, including products with missing original packaging or excessive use, may be considered ineligible for a refund.

Non-Returnable Items

Certain products may not be eligible for return or exchange, including gift cards, sale items, and products purchased under limited-time promotions.

Additionally, the following items are non-refundable and non-exchangeable:

  • Perfume Tester Bundles
  • Pure Oud Oil 3ml Tester Bundles

Please Note: Extra Care Charges

For certain return conditions, additional charges may apply:

  • Cellophane Wrap: Rs. 20
  • Box Replacement: Rs. 50
  • Tester Replacement: Rs. 30
  • Perfume Used Up to 10%: Rs. 50

These charges may be deducted from the refundable amount where applicable.

Contact Us

If you have any questions about your return, exchange, or refund status, please contact the Lovora Scents Customer Support Team:

Phone: +92 319 0777968
Email: lovorascents@gmail.com

We’re always happy to help and will do our best to make your return or refund experience as smooth as possible.

Thank you for shopping with Lovora Scents. We truly value your trust and feedback and look forward to providing you with fragrances that exceed your expectations.