Shipping Policy

At Lovora Scents, we are committed to delivering your products promptly and efficiently. Please read our shipping policy below for details on processing times, delivery estimates, shipping costs, and other important conditions.

1. Processing Time

  • Orders are typically processed within 1–2 business days. During peak periods, promotional campaigns, or sales, processing may take up to 3–5 business days.
  • Once your order has been shipped, you will receive your order and tracking information through the contact details provided at checkout.

2. Shipping Options & Costs

  • Standard Shipping: Estimated delivery within 3–7 business days after your order has been processed. Shipping charges may vary depending on the order and delivery location.
  • Cash on Delivery (COD): COD may be available for eligible orders and locations within Pakistan.
  • Delivery times may vary depending on the customer's location, courier availability, weather, and other factors.

3. Order Tracking

  • Once your order is shipped, you may receive a tracking number through SMS, WhatsApp, email, or other available communication channels.
  • If you experience any issue with your tracking information or delivery status, please contact the Lovora Scents Customer Support Team for assistance.

4. Delays & Exceptions

  • While we always aim to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to weather conditions, courier delays, public holidays, high order volumes, or other circumstances beyond our control.
  • Lovora Scents is not responsible for delays caused by factors outside our direct control, but we will cooperate with the courier service to help resolve delivery issues whenever possible.

5. Lost or Damaged Packages

  • If your package appears to be lost, damaged, or tampered with, please contact us as soon as possible after receiving or noticing the issue.
  • We may coordinate with the courier company to investigate the shipment and, depending on the circumstances and investigation outcome, may offer a replacement, resolution, or refund where applicable.

6. Incorrect or Incomplete Address

  • Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.
  • If an order cannot be delivered due to an incorrect, incomplete, or inaccurate address or unreachable contact number, additional shipping charges may apply for re-delivery.

7. Contact Us

For any questions or assistance regarding your order or delivery, please contact the Lovora Scents Customer Support Team:

Phone: +92 319 0777968
Email: lovorascents@gmail.com

Thank you for choosing Lovora Scents. We strive to make your shopping experience smooth, reliable, and convenient from order placement to delivery.