Terms of Service

Thank you for choosing Lovora Scents. Please read these Terms of Service carefully before using our website or purchasing any of our products. By accessing our website or placing an order, you agree to be bound by the terms and conditions outlined below.

1. General Conditions

  • Lovora Scents reserves the right to refuse service to anyone for any reason at any time, subject to applicable laws.
  • We may update, modify, discontinue, or make changes to our website, products, prices, services, and policies when necessary. Any updates to these Terms of Service will become effective when posted on our website.

2. Product Use and Safety

  • Our fragrances and other products are intended for personal use only, unless otherwise specified.
  • Customers should follow all product usage instructions and safety guidelines.
  • Lovora Scents shall not be held responsible for damages, misuse, or issues resulting from the improper use, storage, or handling of our products.

3. Purchases and Payment

  • All prices displayed on our website are listed in the applicable currency and may be subject to applicable delivery charges, taxes, or other fees where relevant.
  • Where online payments are available, payments are processed through the applicable payment service providers.
  • We reserve the right to cancel or refuse an order if we suspect fraudulent activity, incorrect pricing, unauthorized transactions, or other circumstances that may compromise the security of our business or customers.

4. Shipping and Delivery

  • Shipping and delivery times may vary depending on the delivery location, courier service, order volume, and other relevant factors.
  • Once an order has been dispatched, tracking information may be provided through the contact details submitted by the customer.
  • While we make every effort to ensure timely delivery, delays caused by circumstances outside our reasonable control may occur.

5. Returns and Exchanges

  • Our return and exchange policy allows eligible products to be returned within 14 days, subject to the conditions outlined in our Refund Policy.
  • Certain products, including specified tester bundles, sale items, promotional items, or other excluded products, may not be eligible for return or exchange.
  • Please refer to our Refund Policy for complete information regarding return eligibility, refunds, exchanges, and applicable charges.

6. Intellectual Property Rights

  • All content available on the Lovora Scents website, including but not limited to logos, brand names, product images, product descriptions, graphics, designs, videos, and website text, is the property of Lovora Scents or its respective content owners.
  • Unauthorized copying, reproduction, modification, distribution, or commercial use of our content without prior written permission is prohibited.

7. User Comments and Feedback

  • We welcome feedback, reviews, comments, and suggestions from our customers.
  • By voluntarily submitting feedback to Lovora Scents, you grant us permission to use, reproduce, publish, or adapt that feedback for purposes including improving our products, services, website, and marketing, where permitted by applicable law.

8. Personal Information

  • Any personal information provided to Lovora Scents is handled in accordance with our Privacy Policy and applicable practices regarding the collection, use, and protection of customer information.
  • By using our website or placing an order, you acknowledge that certain information may be required to process and deliver your order.

9. Prohibited Uses

You agree not to use our website or services for any unlawful, harmful, or prohibited purpose, including but not limited to:

  • Attempting to gain unauthorized access to our website or systems.
  • Distributing spam, malicious software, or harmful content.
  • Engaging in fraudulent activities.
  • Violating the intellectual property or legal rights of Lovora Scents or any other party.
  • Interfering with the proper operation or security of our website.

10. Disclaimer of Warranties and Limitation of Liability

  • We make reasonable efforts to ensure that the information, product descriptions, pricing, and content displayed on our website are accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur.
  • To the extent permitted by applicable law, Lovora Scents shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
  • Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable law.

11. Termination

  • We reserve the right to suspend, restrict, or terminate access to our website or services if we reasonably believe that a user has violated these Terms of Service, engaged in fraudulent activity, or taken actions that may harm Lovora Scents, its customers, or its operations.

12. Governing Law

  • These Terms of Service and any disputes arising from the use of our website or the purchase of our products shall be governed by the applicable laws of Pakistan, unless otherwise required by applicable law.

13. Contact Information

For any questions, concerns, or inquiries regarding these Terms of Service, please contact Lovora Scents:

Phone: +92 319 0777968
Email: lovorascents@gmail.com

Thank you for choosing Lovora Scents. We appreciate your trust and look forward to serving you with our unique collection of fragrances.